Terms Of Use

Welcome to HAND MADE IN ASIA (HMIA). We value the trust you place in us, which is why we insist upon the utmost standards for secure transactions and customer information privacy. Our policy is subject to change at any time without any prior notice. To make sure you are aware of any changes, for this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our website. Please read the following norms and terms carefully.

PRIVACY

Your privacy is important to us. You and Your Personal Information is one of our most important assets. We collect and process your personal or sensitive financial information as defined under the Information Technology Act, 2000. As a condition to purchase, the website requires your permission to send you administrative and promotional emails or SMS. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt-out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences. The discount and offers made in any promotional messages sent via emails/SMS/MMS shall be subject to change at the sole discretion of HAND MADE IN ASIA. We reserve the right to pull back the offer without any prior notice.

PLEASE REVIEW OUR PRIVACY POLICY, WHICH ALSO GOVERNS YOUR VISIT AT OUR WEBSITE TO UNDERSTAND OUR PRACTICES.

ELECTRONIC COMMUNICATIONS

When you visit our website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email/SMS or by posting notices on this site. You agree that all notices, disclosures and other information that we provide electronically satisfy any legal requirement. The legal requirements would conform to the Indian Information Technology Act, 2000. The rules there as applicable or the amended provisions about electronic records in various statutes as amended under the act.

INTELLECTUAL PROPERTY RIGHTS

All content included on this site, such as graphics, logos, button icons, content, images, audio/video clips, hyperlinks, digital downloads, software, and data compilations are the property of HAND MADE IN ASIA or its content suppliers. The collection of all content on this website is the exclusive property of Artech Unicom and our respective suppliers. You review and agree that you shall not use, reproduce or distribute any content from the website belonging to HAND MADE IN ASIA or our partners without obtaining authorization. You shall not upload or post any content protected by copyright or trademark without the specific permission of the owner of such content.  We are not responsible for providing the Users with indications or markings that determine whether the material in question is copyrighted or trademarked. You are solely liable for any damage resulting from such intellectual proprietary rights or any other harm resulting from such a submission. You are requested not to host, display, upload, modify, publish, transmit, update or share any information contained on the website that belongs to other parties, to which you does not have any right. In case it is found that you have violated these conditions, you shall be solely responsible and shall face all legal consequences. We do not hold any responsibility for the same.

ALSO, NOTE THAT THE GOODS LISTED ON THIS WEBSITE ARE NOT FOR RESALE.

NOTE: WE RESPECT THE INTELLECTUAL PROPERTY OF OTHERS. IF YOU BELIEVE THAT YOUR WORK HAS COPIED IN A WAY THAT CONSTITUTES ANY INTELLECTUAL PROPERTY RIGHT VIOLATION, PLEASE ADDRESS A COMPLAINT AT corporate@hmia.art

TRADEMARKS

HAND MADE IN ASIA and HMIA is trade mark of Artech Unicom and under registration process under the Trade and Merchandise Act 1999. Any violation of our trademarks will be liable for legal action.

SITE ACCESS

We only allow you limited access and personal use of this site but do not download (other than page caching) or modify it or any portion of this site. This permission does not include any resale or commercial use of this site or its contents. We request you to mind that anything from our website should not reproduce, duplicated, copied, sold, resold, visited, or otherwise harmed for any commercial purpose without the written consent of our website. You cannot use any proprietary information (including images, text, page layout, or form) without direct written permission. Any unauthorized use terminates the permission by HAND MADE IN AISA.

YOUR ACCOUNT

If you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. HAND MADE IN AISA reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

DELIVERY

We endeavour but do not promise delivery of products in the stipulated period as mentioned on the product description page. In no manner can the contract be disclaimed if HAND MADE IN AISA fails to deliver products in the stipulated timeline. However, if you fail to accept the delivery within three attempts, we may charge you at its discretion for additional shipping cost. Please refer to our Shipping Policy for further assistance.

RISK OF LOSS

All items purchased from HAND MADE IN AISA are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

REFUNDS & RETURNS

We shall make all our efforts to deliver defect-free products to you. Any item purchased on our website does not qualify for any return unless the product delivered to you is damaged or has manufacturing defects. Even in that case, complained should be filed within 48 hours of their receipt. Any complained received after 48 hours of delivery shall not qualify for a return or exchange. HAND MADE IN AISA reserve the right to determine whether a refund to be issued. For further details please read our Returns & Exchanges Policy.

PRODUCT DESCRIPTIONS

We endeavour to be as accurate as possible. However, we do not warrant that product description of this site is complete, reliable, current and error-free. If a wrong product is delivered or not as described on the website, your sole remedy is to return it in unused condition. For more specification please read our Return & Exchange policy.

PRODUCT COMPLIANCE

Products displayed/sold on our website are procured as per the applicable confined Laws of India and are in conventionality with the required Indian industry standards.

BILLING

The merchandise on our website is the Maximum Retail Price (MRP) for the listed product. Such MRP shall be inclusive of all local taxes as are applicable in India. Additional relevant taxes may be charged depending upon the destination where the order has to be shipped. We reserve the right to collect taxes and other duties that it may have to incur besides. We may also impose Delivery Charges which may include postal charges/ shipment charges applicable to your country. You will be charged according to the price list associated with your country and NOT by any conversion rate. 

Our goods are priced in Indian Rupees for Indian residents and US dollars for all other international customers. Due to import/trade restrictions, certain products might not be available for delivery in your chosen country.

NOTE: FOR ANY REASON, IF WE ARE NOT ABLE TO SHIP MERCHANDISES AS PER YOUR ORDER, WE WILL INTIMATE YOU ELECTRONICALLY AND REFUND THE VALUE OF THE PRODUCTS NOT AVAILABLE. ANY ADDITIONAL SHIPPING FEES, IF APPLICABLE, WILL NOT BE REFUNDED. 

PAYMENT

We are not responsible or take no liability for any direct or indirect loss/damage resulting through the payment method/s suggested, including but not restricted to the following:

  • Absence of authorization for any transaction/s.
  • Exceeding the preset limit of mutual agreement between you and your partner bank.
  • Any payment issues emerging out of the transaction made.
  • The decline of transaction/s for any other reason.

All payments upon the purchases on our web site shall be against the MRP disclosed on the website and in terms & conditions of the third party Online Payment Gateway Services as selected and applicable to your transaction as approved by HAND MADE IN AISA. We use PayPal, Razorpay and such other third party facilities for payments on our website. All these third party services governed by their user agreement, seller terms & conditions and regulations required for your nature of the activity.

SHIPPING

All orders are shipped door-to-door from our warehouse to your destination by our shipping partner/s. Please read the details while making any purchase. Shipping destinations offered by HAND MADE IN AISA for delivery will be extended and updated from time to time and listed online. In case we are charging for any shipment, that shipping and processing charges are to compensate HAND MADE IN AISA for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We aim to keep every product on our website in stock. If any purchased product is not available, we will promptly inform you within two working days of your purchase and fully refund your money for the out of the stock item.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not provide guarantees or warranties of any kind, express or implied, as to the administration of our website or the information, content, materials, or products included on this site.

You agree that your use of this site is at your sole risk. Although we make all our attempts to protect our websites from any viruses or other illegal use of this website, we do not warrant that this site, its servers, or email sent by HMIA are free of viruses & other harmful components. To the maximum extent sanctioned by applicable law, HAND MADE IN AISA implies no liability or responsibility for the following but not limited:

  • Any errors, mistakes, or inaccuracies of the content displayed on our website. 
  • Personal or property damage of any nature, resulting from your access or use of our website or any products.
  • Unauthorized use of our secure servers or any personal information stored therein.
  • Interruption or discontinuance of transmission/s to or from the site.
  • Any bugs and viruses that may be transmitted to or through our website by any third party.

All the merchandises traded on this website entirely governed by Indian Law. If we fail to deliver your goods due to the implications of different territorial laws, we will return or give credit for the amount received in advance. You have to ensure that the products bought on this website not restricted to your territory. We shall not be responsible for any non-compliance, the local laws of that region for any product available on this website.

INDEMNIFICATION

You agree to indemnify and shall not hold HAND MADE IN AISA and its affiliates accountable for any claim or demand, damages, cost and expenses including but not confined to reasonable attorneys’ fees or arising out of or related to your use of this site.

INACCURACY DISCLAIMER

We try our best to provide you with all the information as accurate as possible. But there may be information on our website or catalogue that may comprise typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or cancellations and to change or update information at any time without prior notice.

DISPUTES

Any conflict occurs between You and HAND MADE IN ASIA  regarding your use of the website, purchased or dealing with any activity on our website in association with the validity, implementation or outrage of any provision of the Terms & Conditions shall be subject to the exclusive jurisdiction of the Courts in Mumbai, Maharashtra, India.

To the extent you have in any manner violated or threatened to infringe HAND MADE IN AISA intellectual property rights, we may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts.

NOTE: YOU ARE RESPONSIBLE TO PAY THE CHARGES, SHALL NOT BE SUSPENDED DURING THE PENDENCY OF SUCH PROCEEDINGS.

GRIEVANCE

For any grievances regarding goods and services kindly address them to us at care@hmia.art. We will respond within 7 working days of the date of such grievance or complaint received.

NOTE: ALL THE TERMS & CONDITIONS AND THE DOCUMENTS OF THIRD PARTY PAYMENT CHANNELS HAVE GOVERNED ALSO CONSTRUED UNDER THE LAWS OF INDIA. THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 OR THE AMENDED PROVISIONS TO ELECTRONIC RECORDS IN VARIOUS DECREES AS CUSTOMIZED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.